Illawarra Taxi Network - Extensive transportation services across Illawarra region

Taxi User Charter of Rights

Your rights

As a taxi user you have the right to:

  • Decide on the route
  • Refuse multiple hiring
  • Have the radio on or off
  • Have the air conditioning on or off
  • See the driver’s photo identity card

Your driver should

  • Be courteous and helpful
  • Know and obey all the traffic laws
  • Be neat, clean and tidy
  • Be wearing a uniform

Your taxi should be:

  • Smoke free
  • Clean and tidy
  • Well maintained

Pre Paid Fares now apply in NSW

Your responsibilities

As a taxi user you must:

  • Pay the correct fare, including any tolls and booking fees
  • Not eat, drink or smoke in the taxi
  • Not swear or act in an offensive way
  • Wear a seatbelt, and ensure any person under your control who is under 16 years old is wearing a seat belt or other restraint which is properly adjusted and securely fastened.
    Please let the driver know if you need change from $50 or more. The driver can refuse to take you if you are drunk, on illegal drugs or unable to pay the estimated fare.
    If you make a mess or damage the taxi, the driver can charge you up to $120 for the cost of cleaning up or costs applicable to damages caused.

Customer Feedback

For all compliments or complaints: contact details

Assistance Animals

Under the provisions of Regulation 64 (1) of the Point to Point Transport Regulation (2017) a taxi driver is not allowed to refuse to carry any assistance animal including guide dogs. Severe penalties apply.