As a taxi user you have the right to:
- Decide on the route
- Refuse multiple hiring
- Have the radio on or off
- Have the air conditioning on or off
- See the driver’s photo identity card
Your driver should
- Be courteous and helpful
- Know and obey all the traffic laws
- Be neat, clean and tidy
- Be wearing a uniform
Your taxi should be:
- Smoke free
- Clean and tidy
- Well maintained
Pre Paid Fares now apply in NSW
As a taxi user you must:
- Pay the correct fare, including any tolls and booking fees
- Not eat, drink or smoke in the taxi
- Not swear or act in an offensive way
- Wear a seatbelt, and ensure any person under your control who is under 16 years old is wearing a seat belt or other restraint which is properly adjusted and securely fastened.
Please let the driver know if you need change from $50 or more. The driver can refuse to take you if you are drunk, on illegal drugs or unable to pay the estimated fare.
If you make a mess or damage the taxi, the driver can charge you up to $120 for the cost of cleaning up or costs applicable to damages caused.
For all compliments or complaints: contact details
Under the provisions of Regulation 64 (1) of the Point to Point Transport Regulation (2017) a taxi driver is not allowed to refuse to carry any assistance animal including guide dogs. Severe penalties apply.